Delivery & Returns

At Motone we spend alot of time on the design and manufacture of our motorcycle parts so making sure they get out to you on time is extremely important for us.

DELIVERY :: We despatch daily WORLDWIDE :: Every Country, Planet Earth

We work hard to get parts out of door as quick as possible from our South Wales warehouse which is open 9am to 5pm from Monday to Friday.

For small packets we generally use Royal Mail First Class or UPS both of which are next day delivery service in the UK.

Tracking will arrive from tracking@shipstation.com so please check junk mail if you dont immediately find a tracking number after an order has been confirmed despatched.

All UPS parcels are fully tracked door to door and if you include a mobile phone number in your order details SMS delivery tracking updates are available every step of the way.

If you have any queries please feel free to get in touch with us either via Contact Us page below or on the phone 01633 549 282 or from outside the UK dial + 44 1633 549 282

RETURNS :: We have a no quibble returns policy

We accept returns on all products ordered directly from us no problem.  

Returns period is 21 days after receiving item so plenty of time.

If we are in anyway at fault we will of course cover all postal costs.  If you have simply changed your mind or bought the item as a gift and found its not suitable for the bike no problem we can swap it out or refund as long as its in New Condition in original packaging.

Returns should be sent to our address which is

MOTONE RETURNS

UNIT E PONTYMISTER IND EST

RISCA

NP11 6NP

UK

If sending items from Overseas please clearly mark items as RETURNS and LOW VALUE or import taxes will be incurred to receive the items 

Please send us a message when possible to give us a headsup of anything coming but most of all please remember to include a simple note with the return stating instructions for example "PLEASE REFUND" 

Whilst we do appreciate the gesture and faith in us as a brand its usually simpler to refund an item/cancel an order and than have you reorder a different item with credit.  This is just to keep things as simple as possible for you as well as our team.