Terms & Conditions

MOTONE CUSTOMS UK

Terms and Conditions of Sale

1.               These terms

1.1             These terms and conditions relate to all goods supplied to you after you have placed an order by telephone, through this website (“the Site”) or through any associated websites which are owned and operated by Scooters and Spares Limited trading as MOTONE CUSTOMS (“MOTONE”, “we” or “us”). These terms and conditions set out the terms of the contract between you, the customer or Site user (“you”) and us. These terms and conditions together with our policies and your order confirmation which we will send to you by email form the agreement between you and us (“the Agreement”). If you place an order by telephone we will ask you for an email address send you an order confirmation by email. If you do not provide us with an email address we will dispatch the items you have ordered directly to you.

1.2             These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except in writing signed by us or our duly authorised representative.

1.3             These terms and conditions may be varied by us at any time by posting amended terms and conditions to our Site. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.

1.4             Our employees and agents are not authorised to make any representations concerning the goods we supply unless confirmed by us in writing. You agree that you have not relied on any such representations before placing an order.

1.5             Each order you place with us will be a separate order and contract between us, any default by us in relation to one order will not entitle you to terminate another order.

1.6             These terms and conditions relate to your purchases from us through the Site but do not relate to your use of the Site otherwise. Please see our separate Privacy Policy and Cookies Policy for information about how we collect and use your personal data. We also have separate Returns, Secure Shopping and Delivery policies.

2.               Ordering and Payment

2.1             Your order is an offer to buy from us, once you place an order we will send you an email to confirm that we have received your order, and we will send you a subsequent email to confirm that your order has been fulfilled and despatched. There will be no contract of any kind between you and us unless and until we take payment from you, fulfil and despatch your order. A binding agreement will come into force between you and us when we email you to confirm that your order has been fulfilled and despatched. At any point up until then, we may decline to supply the goods to you without giving any reason. If we take payment and subsequently fail to dispatch the goods for any reason we will refund you in full.

2.2             You accept the accuracy of any orders placed with us. It is your responsibility to check our confirmation of receipt of order to ensure that the order is accurate.

2.3             At the time you place an order you must give authority for payment. We may take payment from you at any time between you placing the order and us dispatching the goods.

2.6             Your credit/debit card details will be encrypted by us or our partners to minimise the possibility of unauthorised access or disclosure.

2.7             If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item

2.8             We are under a legal duty to supply goods which are in conformity with our contract with you and of course are happy to do so.

4.               Catalogue and Website

4.1             Prices and specifications quoted in our catalogue and website are subject to change at any time, for any reason, and we will not be obliged to supply goods at the price and specification set out in our catalogue and website.

4.2             Please note that all descriptions, specifications, drawings, photos and details of weights and dimensions which are included in our materials are approximate only.

4.3             All images, product data remains property of Motone Customs and cannot be used without our expressed written permission.

5.          Refund Policy

5.1        We offer a "no quibble" refund policy.  This means that you may return goods purchased to us within 14 days of receipt for any reason whatsoever.  If you have simply changed your mind or bought as a gift that doesnt fit for example that is also no problem.

5.2        If we are found to be at fault in anyway we will also cover all your return postage fees no problem.  Whilst we dont intend to make any mistakes if we do happen to make an error we will do our best to rectify including replacement parts or refunds where necessary